Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Guarantee

  • Each ticket that you submit to our technical support Department will be replied to within approximately 60 minutes. All popular problems shall be addressed immediately. Nevertheless, if the assistance inquiry you have posted requires the help of a trained administrator, we are going to address the ticket to him and will let you know about the delay.

  • Top quality support service
  • Expert Customer Assistance Service

  • We are on line for you round the clock to supply assistance and tech support and to aid you with any difficulty that you could run into whilst monitoring your virtual server. We can support all pre–installed software applications, including your OS, server management panel (dependent upon the VPS type) and the Web Control Panel made 100% by our developers.

  • Intuitive help center
  • An Informative Help Zone

  • A descriptive and routinely updated article base is built into our in–house built Web Control Panel. It provides quick tips about how to carry out all of the standard website maintenance jobs. The Help zone presents descriptive how–to tutorials and step by step video lessons. You can access the Help zone by hitting the Help or Video buttons in the top right side of each Control Panel section.