Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Every assistance request you submit to us will be dealt with within maximum one hour. If your trouble ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a note to inform you that your matter is being examined. If you take advantage of our Managed Services package, any of the services included there will be executed at a time of your liking.

  • Top quality support service
  • A First–Rate Customer Support Service

  • If you need help while using our Web Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, you can contact our help desk support team at any moment via the ticketing system. Plus, should you need assistance administering your dedicated web hosting server, you can order our Managed Services package, which includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup disk space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan is equipped with our cost–free Web Control Panel, which offers a comprehensive knowledge base and a collection of educational video tutorials. Whenever you need help with the Web Control Panel, just click on the Help or Videos buttons situated in the top right corner.