24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting packages are round-the-clock, therefore you can forget about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an e-mail. If you currently have an account, you can open a support ticket in addition to the other three options for communication. You're able to choose the most appropriate way to contact us based on what your location is or the equipment you are using. We are able to help you for more or less any hosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you'll be able to benefit from our 24/7 technical support services even on public holidays. All your websites will be available all of the time and so will we. With numerous connection options, you're able to select the best way to contact us and find out about our solutions if you don't have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, have a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour response time warranty, even though it hardly ever takes more than 20 minutes to receive assistance whatever the nature of the issue. With our customer and tech support services, we'll be available for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we provide includes 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it is easier to track what's going on. The maximum warranted response time for all email messages and tickets is one hour, yet it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we provide, our admins will also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will enjoy timely support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a ticket through your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option if the matter involved needs longer time to be solved or in case it has to be forwarded to our admins, as it is far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.