In case you've ever had a cloud hosting account before or you have dealt with any other type of online service, you're probably well aware from your own experience that for many things it is better to consult with a live person on the telephone rather than exchange support tickets or email messages. If you want to find out more about a particular service before you decide to order it or if something small-scale has to be done, for example, it is easier and faster to do it in real time. When you're able to get hold of representatives by phone, it's very likely that you're dealing with an actual website hosting supplier, not a reseller. The level of support that you'll get on the phone differs between different suppliers - from very general issues to dedicated technical support. Generally the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are resolved through electronic mail and / or tickets.

Phone Support in Cloud Hosting

If you choose to purchase one of our cloud hosting plans, you will be able to talk with our customer support team via phone for 14 hrs every day. We will assist you in choosing the most suitable plan for your websites because we think that it's better to discuss this kind of matters with a live person. In case you already own an account, we're able to help you with any sales/billing questions and / or general matters, even with some tech problems that do not require a lot of time or escalation to an administrator because it will be better to open a support ticket for time-consuming issues in order to have the communication in one place. We now have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply feature live phone support for 14 hours a day. In case you're not sure which plan is suitable for your sites, you'd like to find out more about the plan's features or you'd like to have any other type of information about our solutions, you can call any of the local phone numbers which we have in the U.S.A., the UK and Australia and our support agents will assist you. In case you already have an account, you're able to contact us about general and sales matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical problems you need to employ our integrated ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option when your issue can take more time to be dealt with or it has to be escalated to our sysadmins.