If you ever experience a problem with your site and are incapable of dealing with it yourself, ask the respective web hosting provider’s help desk team to assist you to get the website back online. A speedy resolution would be the best scenario, but many hosting companies respond within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be sorted out swiftly, your website may not work satisfactorily or may not be reachable whatsoever for an extended period, so you may lose prospective clients as it is extremely unlikely that anyone would be dying to return to a website that is broken. That being said, you have to make certain not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely fashion. If an app update doesn’t go smoothly or you erase something unintentionally, for example, the site must be restored promptly so as to avoid extended unavailability.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any tech support ticket that you post or any email that you send is only 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your query or issue may be, we’ll lend you a hand straight away and will provide you with the required info to sort out any problem with your websites. The actual response time normally does not exceed fifteen to twenty minutes, which is why you can forget about waiting for hours on end to get an issue solved or what’s even worse – waiting around one whole day only to receive an answer that more information is necessary whilst nothing’s resolved. We will offer you assistance at once since we know exactly how valuable time can be in the dynamic digital sphere. The sixty-minute reply guarantee is valid for any technical or billing query that you might have about our cloud hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our lightning-fast support service. You’ll get an answer to any support ticket submitted from the web hosting Control Panel or e-mail sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes significantly less time to examine and eliminate a problem. We’ll give you more details in case the solution involves something that needs to be done on your end. In case you contact us during weekends or national holidays, the response time will be precisely the same and given that our support team is on duty 24-7, you’ll receive prompt help for practically any billing, general or technical issue irrespective of the hour.