When your website hosting company offers live chat support, you'll be able to speak with a representative live and learn helpful information or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk to a live person is that you will need only a computer with access to the web, which means that you won't pay any rates in case you are in a different state or country. In addition, it is simpler to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side on the phone. The real-time chat is also a much quicker approach to contact your hosting provider's support team compared to using a ticketing system. What's more, if some problem needs a bit more time to be dealt with, you'll be able to do something different while you wait for guidance on the live chat, so that you will not lose time - something that's not possible if you are on the telephone.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud hosting plans that we offer and we can help you with almost everything in real time. If you do not have an account with our company yet, we're able to give you more information about the packages so as to help you to select the most appropriate package. In case you are a current client, we're able to help you with any general or billing matter in addition to with numerous common technical troubles, such as an e-mail address setup in a desktop email client. When you are unable to give us a call for whatever reason or you are in a country where we don't have a local telephone number, the live chat is the best way to contact us. Of course, some issues need longer time to analyze and test, therefore you will have to open a support ticket to our technicians, however, we are able to save your time and help you with quite a lot of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our Linux semi-dedicated plans, you're able to find the the right answers for any questions you have or have lots of troubles taken care of instantly. The service is accessible every day, therefore you will be able to talk to a representative even on holidays and weekends. In the event that you are unsure which plan would be better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you are an active customer, you can obtain more details about account settings, billing issues and a variety of common technical problems you may encounter, let's say when you can't install an e-mail account in a client on your computer. The live chat can save you lots of time regardless where you are or when you contact us.