In case you’ve ordered a hosting package and you have certain inquiries associated with a given function/feature, or in case you’ve stumbled upon a certain problem and you need help, you should be able to contact the respective client support team. All hosting providers use a ticketing system no matter if they provide other means of contacting them aside from it or not, because the fastest way to handle a problem most often is to open a ticket. This mode of correspondence renders the replies sent by both sides simple to follow and permits the client service staff representatives to escalate the problem in case, for example, a system administrator has to become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have no less than two separate accounts to touch base with the technical support staff and to actually administer the hosting space. Constantly logging in and out of different accounts could sometimes be a headache, not to mention the fact that it takes quite a lot of time for the vast majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans feature an integrated trouble ticket system, which is an essential part of our custom Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the same location – payments, web files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a number of help articles, which will provide you with more information and which may help you fix any specific problem before you actually submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you would like to get in touch with our customer care team, you’ll be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different support platform as you’ll need to do with most web hosting providers out there. Our integrated trouble ticket system will enable you to open a new ticket without any difficulties and to browse through older tickets using an intelligent search filter. Also, you will be able to read the relevant knowledgebase articles that our system will present you with based on the problem category that you choose for your new ticket. You can carry out all the above-mentioned things without signing out of your Control Panel at any moment, which suggests that if you stumble upon any obstacle or have a query, you can get in touch with our support engineers and resolve the particular problem in no more than one hour through one platform.